Refund Policy

Refunds & Returns Policy

At Andrews Café Lounge, all food and beverages are made fresh to order. As such, refunds are subject to the conditions below:

In-Restaurant Orders

Refunds may be issued if:

• The order was prepared incorrectly

• The item was defective or not as described

• There is a service issue warranting compensation

Requests must be made immediately during your visit.

Takeaway & Delivery Orders

Refunds may be provided if:

• Items arrive damaged or incorrect

• Items are missing from the order

• The order fails to arrive

Customers must notify us within 1 hour of receipt by contacting +40 722 830 760.

Non-Refundable Items

• Consumed food or beverages

• Partially eaten items

• Orders where the issue cannot be validated

Processing Refunds

Approved refunds will be issued to the original payment method within 5–10 business days.